Frequently asked questions

Our collections cover porcelain, marble, natural stone and laminate flooring options. Product pages provide dimensions, finishes and collection information. By sharing your installation area and preferred appearance, you can ask our team about the alternatives available for consideration.

Use the Request a quote button on a product page or the fixed contact bar to open the quotation form. Your chosen product is selected automatically, and you can add more collections individually. Include the approximate area, preferred format, installation location and delivery region to help us assess your enquiry. Quotation terms are confirmed after project details and availability have been checked.

You can ask our team about sample availability for the collection you are considering to assess its colour, texture and feel. Sample availability, size and any delivery conditions may vary by product. As screen colours are affected by lighting and device settings, assessing a physical sample can be helpful before making a final selection.

Indoor or outdoor use, floor or wall installation, wet-area conditions and maintenance expectations all matter when choosing a product. Not every product is suitable for every application. We recommend checking the relevant technical sheet and manufacturer guidance, and assessing suitability with your installer.

Delivery planning depends on the collection, quantity requested, delivery address and current supply conditions. A product listing on this website does not guarantee immediate stock availability. Include your project schedule in your enquiry to request current availability and anticipated delivery terms.

Care methods vary according to the material and surface finish. The same cleaner or treatment may not suit natural stone, porcelain and laminate products. Follow the manufacturer’s care instructions and confirm product compatibility before using strong chemicals or surface protection treatments.